Privacy Policy

Last updated: September 28, 2025

Overview

This Privacy Policy explains how Chord ("we", "us", "our") collects, uses, and shares information when you use our application and services (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account & Profile

  • Name, email address, and avatar or profile photo
  • Basic demographic or preference details you provide

Authentication & Music Platforms

  • OAuth tokens or identifiers necessary to connect third‑party music services (e.g., Spotify)
  • Playlist metadata, track information, and related musical preferences you opt to import

Usage & Device

  • App interactions, features used, and session activity
  • Device, browser, and performance diagnostics
  • Approximate location (derived from IP) for fraud prevention and analytics

Cookies & Similar Technologies

We use cookies and similar technologies for authentication, remembering preferences, analytics, and improving the Service. You can control cookies through your browser settings.

How We Use Information

  • Provide, operate, and maintain the Service
  • Match users based on music compatibility and preferences
  • Personalize content, recommendations, and features
  • Monitor usage, perform analytics, and improve performance
  • Detect, prevent, and address fraud, abuse, or security incidents
  • Communicate with you about updates, security, and support
  • Comply with legal obligations

Sharing & Disclosure

  • Service providers who assist with hosting, analytics, customer support, and similar services under appropriate contractual safeguards
  • Third‑party music platforms (e.g., Spotify) as necessary to enable connected features you request
  • Legal or compliance disclosures when required by law, regulation, or to protect rights and safety
  • Business transfers related to mergers, acquisitions, financing, or sale of assets

Data Retention

We retain personal information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you disconnect a third‑party music integration, we will cease ongoing data pulls from that provider.

Your Rights & Choices

  • Access, update, or delete certain account information
  • Disconnect third‑party music integrations at any time
  • Control cookies via browser or device settings
  • Object to or restrict certain processing where applicable by law
  • Request a copy of your data where applicable by law

Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

International Transfers

Your information may be transferred to, stored in, and processed in countries other than where you reside. We take steps to ensure appropriate safeguards consistent with applicable laws.

Children’s Privacy

The Service is not directed to children under 13 (or the age required by local law). We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date above. Material changes may be communicated through the app or email.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us athello@chordstudio.space.